1. OBJECT OF CONTRACT
    1.1. The object of this contract (hereinafter referred to as the ‘Contract’) is to regulate the relationship between the parties arising from the carriage of a consignment by the Carrier under an order placed by the Client.
    1.2. The Contract is deemed entered into when the Carrier accepts an order placed by the Client.

2.2. The Client shall:
2.2.1. Give the Carrier the addresses of the place of departure and destination of the consignment.
2.2.2. Give the Carrier other important data regarding the consignment and identification thereof (e.g., the order number related to the consignment).
2.2.3. Pay the Carrier for each carriage in a timely manner.

2.3. The Carrier has a right to:
2.3.1. Make the Client suggestions for changing the organisation of transport.
2.3.2. Send the Client a prepayment invoice for the carriage of consignment which precondition of payment is that the ordered carriage takes place.
2.3.3. Ask the Client or the person assigned by the Client to receive the consignment to present his or her identity document depending on the content of the consignment (e.g., alcoholic drinks, tobacco products).
2.3.4. Use subcontractors for providing and organising transport.

2.4. The Carrier shall:
2.4.1. Organise proper carriage of consignments in compliance with requirements and prevent any damage to consignments.
2.4.2. Ensure that all documents in regard of carriage prescribed by legislation have been prepared.
2.4.3. Comply with all requirements set down in legislation during the performance of the Contract.
2.4.4. Immediately contact the Client should any circumstances hindering the performance of the Contract occur.
2.4.5. Stop all carriage if unforeseeable conditions (deterioration of roads, high fire risk, drought, emergency situations declared in different countries, etc.) do not enable transport and suspend transport to prevent any possible collateral damage.

  1. PRICE AND PAYMENT
    3.1. The Carrier transports the Client’s consignment for the prices indicated in the offer submitted by the Carrier to the Client.
    3.2. The Client pays for transport based on the invoice(s) issued by the Carrier. The invoice is a prepayment invoice the Client must pay before transport can take place.
  2. RESPONSIBILITY
    4.1. The Carrier shall compensate the Client or third persons all damages caused by the Carrier.
    4.2. The Client is responsible for the accuracy and completeness of consignment-related data.
    4.3. The Client must ensure that the Carrier can deliver the consignment to the Client or the person assigned by the Client to receive the consignment. If necessary and when the Carrier is unable to complete the delivery of the consignment, a notice proving that delivery was attempted will be left at the address of destination given by the Client.
  3. FORCE MAJEURE
    5.1. Non-performance or non-complaint performance of the obligations under the Contract caused by an event deemed to be an event of force majeure is not deemed a breach of the Contract. Force majeure events include, without limitation, flood, fire or other natural disaster, massive unrest, emergency situations declared in countries, etc.
    5.2. The Party whose performance of contractual obligations is hindered as a consequence of force majeure event must immediately notify the other party thereof.
    5.3. If force majeure events continue for more than 90 (ninety) calendar days, the Contract is deemed terminated due to impossibility of performance of the Contract.
    5.4. If force majeure events hinder timely performance of the obligations under the Contract, the time for performance of such obligations is extended for a period equal to the time lost by reason of the delay in the performance of obligations.
    5.5. The occurrence of a force majeure event does not relieve the party from the obligation to control the risk of occurrence of damage or take any action to minimise damage caused by the breach of the Contract.
  4. COMPLAINTS
    6.1. In case Client receives broken package with broken items inside, Client has 24 hours from receiving the package, to send complaint to Carrier.
    6.2. Complaint should be sent to info@fransberg.eu
    6.3. Complaint must include:
    6.3.1. photos of the broken items
    6.3.2. photo of packing slip, that was included with the package.
  5. PROCESSING OF CLIENT’S PERSONAL DATA
    7.1. The Carrier ensures that personal data submitted by the Client are used in compliance with legislation, especially to the extent necessary for order fulfilment. The Carrier will not forward the Client’s personal data to third persons, except for to the extent necessary for the delivery of the consignment to the Client.
    7.2. Personal data are data that a client submits when placing an order: name and surname, address, telephone number, e-mail address.
  6. FINAL PROVISIONS
    8.1. The Contract is deemed entered into when the Carrier accepts an order submitted by the Client.
    8.2. All amendments to the Contract shall be made in writing.
    8.3. All disputes related to the performance of the Contract are initially resolved by negotiations. If an agreement is not reached, the dispute will be resolved in the court of the domicile of the Carrier pursuant to the procedure prescribed by the legislation of the Republic of Estonia.